Shipping and handling
Every box of cigars is carefully vacuum-sealed for the shipping process. These steps help make sure that your cigars will not arrive dried out. We do strongly encourage you to rest your cigars in your humidor (16-18C (60-65F), 65-70% RH) upon arrival. Shipments are made using the regular postal system or private couriers (only for certain countries. Contact us for details) and will usually arrive within 7 to 15 business days depending where you are situated in the world (please be aware that due to local regulations, we are unable to ship Cuban cigars to certain countries, which includes the United States of America. If unsure feel free to ask). Any taxes that are required to be paid for local importation are the responsibility of the client. TopCubans.com will not be held responsible for any local taxes or duties due. If you have doubts about your local taxation laws, it is your responsibility to find this information.
Worldwide Shipping Information:
Postal shipments which are not delivered or suffer long delays will be considered lost and replaceable as of one month after the shipping date in accordance with International Postal protocol. Clients will be informed of when the replacement will be shipped. Please note, no replacements will be shipped before the one month time frame has been passed. TopCubans.com cannot be held accountable for delays caused by human error (incorrect addresses)or natural disasters.
Europe: 3-12 business days
North/South America: 7-21 business days
Asia/Oceana: 7-21 business days
Africa: 7-21 business days
(please note, for certain specific countries, these shipping times may vary. Please contact us for further details)
Free Shipping: for all cigar orders min 250 US dollars
$20.00 flat rate: for all cigar orders less than 250 US dollars
Non cigar Orders:
All accessories are packaged with the utmost care and all steps are taken to ensure that your accessory order arrives in perfect condition. Shipping costs included in the shown product cost. Any taxes that are required to be paid for local importation, are the responsibility of the client. TopCubans.com will not be held responsible for any local taxes or duties due. If you have doubts about your local taxation laws, it is your responsibility to find this information.