Each and every box of Cuban Cigars we offer is opened and inspected by the Official Swiss Habanos S.A. distributor to insure high quality. Each box of Cuban cigars we carry is also inspected by our specially trained TopCubans.com representatives - the cigar's weight, ring gauge, length, colour, rolling quality and cap must meet strict quality standards before being placed in our humidors by our Chief Sommelier. When you purchase cigars from TopCubans.com, you will rarely receive an imperfect cigar. Should you not be happy with your cigars, please let us know and we will personally contact you to find a solution to the problem in a timely manner.