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Richard's Diary : Anniversary Coming...

Being a TopCubans.com Member

By Richard on March, 26th 2007 - 2:25 pm

Just a quick note to remind you all that Rick and I are real people, we are madly passionate about the world of Cuban cigars and we adore sharing this culture with you all. TopCubans.com is an official Habanos S.A. registered retailer, based in Geneva, Switzerland, generally regarded as the finest market for Cuban hand rolled cigars. We have been in the business for over 10 years and have smoked our fair share of cigars, all over the world. If you come to us, it is to join a club, to become part of a group of like minded people. Joining TopCubans.com, means you want to develop your cigar experience and that you take pride in the exploration of aromas and flavors. It means you are here to share. I realize that the world of the Cuban cigar is confusing (box codes, bands, etc...), believe me it is a nightmare especially to us, but I would really appreciate if a minimum level of politeness and respect was applied when communicating with us by mail or by phone. As clearly explained on our web site, we stand by our product and services, if you are not happy, simply inform us, you don't have to insult us. I thank you for your understanding.

You can see:
Habanos S.A.

// fatboy // June, 03rd 2012 // 10:15 pm

Richard, am anxiously awaiting my first shipment of Habanos! I am a fervent cigar smoker and have smoked too many cigar to count them. Have been to Habana and experienced first hand the culture...wonderful, lovely experience. I have Partagas Series D in my humidor that I brought back from Habana. Interested to see your inventory selection for me. Merci.. Fatboy

// Jeff // July, 11th 2008 // 5:22 pm

Why is there a Top Cubans icon on my desktop, and why do I visit the website every day? Could it be because:
1) The site is extremely user-friendly and very professional....2) Every order I've ever placed has been quickly and accurately filled with top-quality cigars...3) Richard is a gracious, generous businessman who understands his customers and the value of customer service.
That's why I'm proud to be a Top Cubans member!

// Weavart // December, 23rd 2007 // 7:32 am

RESPECT! RESPECT! RESPECT!, YES , THIS IS THE GO WORD ESPECIALLY IN TODAY'S WORLD WHERE IT SEEMS SOMEWHAT OF A RARE EMOTION IN SHARING BUT A HIGH COMMODITY ACQUIES'CENCE, HAVE NOTHING FINE TO SAY, FIND NOTHIHG TO SAY. NAUGHT FROM NAUGHT LEAVES NAUGHT. KEEPUP THE GOOD WORK GUYS. THANKS FOR BEING RICH

// hotsizzle // October, 01st 2007 // 8:59 pm

We must all learn to respect those who provide consumers with any kind of service. You two gentlemen offer a great service for all of us aficionados. My experience has been nothing less than highly professional and cordial to say the least. Please remember that you have many faithful and satisfied customers.

// mgrysky // June, 06th 2007 // 11:48 am

I have newer made a purchase at TopCubans. But being a newbie I've learned a great deal both from Richard's and members' comments. And even when I asked questions via e-mail I got responses in minutes. Of all the cuban cigar sites I've been exploring this is definetely something else. Thanx.

// bigphathar // April, 10th 2007 // 2:58 pm

Richard, yourself and Rick do a fantastic job and have the best online service of all Cuban retailers (I know, I've tried a few!) I have only ever had good things to say about your service to anyone I talk with and that will not change. Thanks again for the great job!

// E // April, 08th 2007 // 2:41 am

Richard,
My shipments arrive in excellent condition, well packaged and incredibly awesome, you folks deliver a most wonderful product!!!

Thank You Thank You Thank You!!!

Respectfully,
E ~

PS I refered a friend to our club!
he's a lifelong friend who truly enjoys good authentic puros!

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